This guidance is only applicable to learners who are leaving a maintained school in Wales and do not intend to enrol at another maintained school in Wales.

Learners who are leaving a maintained school in Wales, but who will be joining another maintained school in Wales, do not need to follow this guidance.  Your Hwb account will be automatically re-activated when your new school has added your details to their management information system (MIS).

If you are due to leave your current school soon, it is important that you take action regarding your Hwb account, before you leave and the school updates their MIS.  On your leaving date, your account is automatically deactivated and your e-mails and files will no longer be accessible.  If you have signed up to any websites or online services using your Hwb email address, you will need to ensure you update the e-mail address with those services directly, using a non-Hwb email, before your leaving date.

Once your account is automatically deactivated after your leaving date your e-mail and files will no longer be accessible.  If you have signed up to any websites or online services using your Hwb email address, you will need to ensure you update the e-mail address with those services directly, using a non-Hwb email, before your leaving date.

I am changing schools and leaving Hwb.  What do I need to do?

If you are a learner in Nursery to Year 10 and leaving your school to attend another non-maintained school (i.e. schools that do not have Hwb tools and services), you may wish to download your files before you leave. 

It is important that you download any files that you wish to keep before your leaving date as your Hwb account will be automatically deactivated.  If you wish to access your Hwb account after this date you may need to contact your school to request temporary access to your account.

I am in Year 11, 12 or 13 and leaving school at the end of this academic year.  When do I need to take action?

If you are a learner leaving a maintained school and you wish to download your Hwb files, please ensure you complete your downloads before the last Friday in June.  If you wish to access your Hwb account after this date you may need to contact your school to request temporary access to your account.

Your account is automatically deactivated after your leaving date and your e-mail and files will no longer be accessible.  If you have signed up to any websites or online services using your Hwb email address, please ensure you change the e-mail address with those services directly, prior to leaving school.

Hwb email

Once your account is automatically deactivated after your leaving date your e-mail and files will no longer be accessible.  If you have signed up to any websites or online services using your Hwb email address, please ensure you change the e-mail address with those services directly, prior to leaving school.

Should you wish to access the Welsh Government  website for further information you can do so by clicking on the following link;

https://hwb.gov.wales/support-centre/hwb-accounts/learners-leaving-hwb/